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Autor:
Hajo, Robin, Sarkisjan, Aram
Background: The literature on lean service and practical implementation of lean service is very thin, as the use of lean as a tool in service-oriented companies is not as well established as in the industrial and manufacturing sectors. This has creat
Externí odkaz:
http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-33152