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Aims and Objectives: Information Technology (IT) service management has gained importance in the recent years. A service is a means of delivering value to the customers by facilitating outcomes, which customers want to achieve without ownership of th
Externí odkaz:
http://urn.kb.se/resolve?urn=urn:nbn:se:bth-3163
Publikováno v:
Advanced Computing (9783642178801); 2011, p310-324, 15p
Publikováno v:
Advanced Computing (9783642178801); 2011, p130-138, 9p