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pro vyhledávání: '"Samaranayaka J. R. A. C. P"'
Publikováno v:
International Journal of Advanced Computer Science and Applications. 11
In a contact center, it is required to foresee and excavate any disturbance to the daily experiencing call pattern. Abnormal call pattern may be a result of a sudden change in the organization’s external world. Expecting a methodological analysis p
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c48f3f6c69052970c349d7e678f10750
https://doi.org/10.14569/ijacsa.2020.0111127
https://doi.org/10.14569/ijacsa.2020.0111127
