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Autor:
Sake Jan Velthuis
Publikováno v:
Research in Hospitality Management, Vol 12, Iss 1, Pp 85-89 (2022)
A large part of quality and competitive advantage in hospitality comes from friendly service. A lot of research in the hospitality industry is done from the viewpoint of management and aimed at how businesses should be designed to be friendly, yet li
Externí odkaz:
https://doaj.org/article/ff2d40e203de4a1d95ddce01b3fd3bf9
