Výsledky vyhledávání - "SUMANEEVA, Ksenia A."

Akademický článek

Cross-Functional Training of Front-Line Hotel Pmployees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal / Cross-Functional Training of Front-Line Hotel Employees, In-Role and Extra-Role Job Performance, Customer Satisfaction, and Customer Loyalty: A conceptual Model Proposal

Autor: SUMANEEVA, Ksenia A., ELUWOLE, Kayode Kolawole, Avci, Turgay

Publikováno v: Journal of Environmental Management and Tourism (JEMT). IX(06 (30)):1182-1189

Externí odkaz: https://www.ceeol.com/search/article-detail?id=740397

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Akademický článek

Frontline hotel employees' proactive personality, I-deals, work engagement and their effect on creative performance and proactive customer service performance.

Autor: Sumaneeva, Ksenia A.¹ (AUTHOR), Karadas, Georgiana² (AUTHOR), Avci, Turgay¹ (AUTHOR)

Publikováno v: Journal of Human Resources in Hospitality & Tourism. Jan-Mar2021, Vol. 20 Issue 1, p75-100. 26p.

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Antecedents and Consequences of Work Engagement in Hospitality Industry in Russia

Autor: Sumaneeva, Ksenia Alexandrovna

The current study aimed to develop and test a research model that examines the effects of personal and job resources, namely proactive personality and idiosyncratic deals, on work engagement, creative performance, and proactive customer service perfo

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od______2789::d3e1e74a0663e2aaca63b8f57f6bfc02
https://hdl.handle.net/11129/4906

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