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Manual classification of IT service desk tickets may result in routing of the tickets to the wrong resolution group. Incorrect assignment of IT service desk tickets leads to reassignment of tickets, unnecessary resource utilization and delays the res
Externí odkaz:
http://arxiv.org/abs/2103.15822
Autor:
C, Ramya, S, Shreedhara K
In the world of the Internet and World Wide Web, which offers a tremendous amount of information, an increasing emphasis is being given to searching services and functionality. Currently, a majority of web portals offer their searching utilities, be
Externí odkaz:
http://arxiv.org/abs/2103.14371