Zobrazeno 1 - 10
of 57
pro vyhledávání: '"Ruiying Cai"'
Autor:
Ruiying Cai
Publikováno v:
Theory & Practice in Language Studies (TPLS); May2024, Vol. 14 Issue 5, p1328-1338, 11p
Publikováno v:
International Journal of Contemporary Hospitality Management. 34:2807-2831
Purpose Extending the technology acceptance model (TAM) to a new context, the purpose of this paper is to propose an integrative model of the brand of artificial intelligence-enabled voice assistants (AI-EVA) and customers’ perceptions and behavior
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::152faa25e5536401864eae05625b5a1c
https://doi.org/10.1108/ijchm-10-2021-1313
https://doi.org/10.1108/ijchm-10-2021-1313
Autor:
Xi Y. Leung, Ruiying Cai
Publikováno v:
Journal of Hospitality and Tourism Management. 47:497-505
COVID-19 presents both challenges and opportunities to the hospitality industry. The purpose of this study is to examine the effects of perceived risk on intention to order digital food deliveries during the pandemic. Drawing upon the prospect theory
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::dcf00ed8eaa06c67b70151c4d06cb2c9
https://doi.org/10.1016/j.jhtm.2021.05.002
https://doi.org/10.1016/j.jhtm.2021.05.002
Publikováno v:
Journal of Hospitality & Tourism Research. 46:1411-1435
This study examined the impacts of intragroup guanxi interaction on customers’ complaint behavior following service failure on a group tour. Based on the guanxi literature and social support theory, two dimensions of intragroup guanxi interaction w
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bee2e19f0a9b9f138ba8c4626d65345d
https://doi.org/10.1177/1096348020987279
https://doi.org/10.1177/1096348020987279
Publikováno v:
Journal of Business Research. 117:99-111
This research examines how host’s interaction styles can shape consumer outcomes (e.g., satisfaction and switching intentions) after experiencing service failure in home-sharing via the intervening role of trust. Drawing on findings from two experi
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7236175a89cf8083855dc547cc9e2331
https://doi.org/10.1016/j.jbusres.2020.05.049
https://doi.org/10.1016/j.jbusres.2020.05.049
Supplemental material, sj-pdf-1-jht-10.1177_1096348020987279 for The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain by Xing’an Xu, Christina Geng-Qing Chi, Ruiying Cai and Li Pan in Journal of Hospitality & Tourism
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4e17d568662c5b32eb882835cd01631f
Publikováno v:
Tourism Management. 93:104615
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0de4f60cdf42b4679f68a37353f820a7
https://doi.org/10.1016/j.tourman.2022.104615
https://doi.org/10.1016/j.tourman.2022.104615
Publikováno v:
International Journal of Hospitality Management. 80:36-51
As new technologies continue to advance consumer experience, utilization of service robots and artificial intelligence to deliver human services has been increasingly gaining attention from hospitality and tourism businesses. This research sets out t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::a8bb2a5463d8d5925f7ba751230dfaae
https://doi.org/10.1016/j.ijhm.2019.01.005
https://doi.org/10.1016/j.ijhm.2019.01.005
Publikováno v:
International Journal of Hospitality Management. 101:103110
This study aims to reveal customers’ perceptions and intentions towards the emerging disruptive restaurant business model of ghost kitchens. Through the theoretical lens of prospect theory, this study examines how customer knowledge and perceptions
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4d68de3d64c1348c5faf7eb2cc50b817
https://doi.org/10.1016/j.ijhm.2021.103110
https://doi.org/10.1016/j.ijhm.2021.103110
Publikováno v:
Tourism Management. 69:330-344
Drawing upon the appraisal theory, this study proposes and tests a conceptual model to delineate customers’ evaluative process of disruptive customer behaviors in a shared service environment (e.g., theme parks, airplanes, restaurants). Using a sce
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::cac1a6e68701a9561c0067feab1dd610
https://doi.org/10.1016/j.tourman.2018.06.013
https://doi.org/10.1016/j.tourman.2018.06.013