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Autor:
Ruei-Fang Hsieh, 謝瑞芳
97
There were many people researched about service quality and satisfaction in the past, but very few combined the gap of service quality model from Parasuraman, Zeithaml, and Berry (1985, 1991), performance-based measures of service quality fro
There were many people researched about service quality and satisfaction in the past, but very few combined the gap of service quality model from Parasuraman, Zeithaml, and Berry (1985, 1991), performance-based measures of service quality fro
Externí odkaz:
http://ndltd.ncl.edu.tw/handle/20466982119855495253
