The impact of service/product performance and problem-solving on relationship satisfaction

Autor: Ruben Chumpitaz, Nicholas G. Paparoidamis

Publikováno v: ARLA, Academia Revista Latinoamericana de Administración
ARLA, Academia Revista Latinoamericana de Administración, 2020, 33 (1), pp.95-113. ⟨10.1108/ARLA-11-2018-0266⟩

PurposeThe purpose of this paper is to merge service and product quality concepts as well as problem-solving capabilities and relationship satisfaction into an integrative model and empirically test it in business-to-business (B2B) context.Design/met

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4e9ab26bf89582c0545fe08e354428fe
https://doi.org/10.1108/arla-11-2018-0266

L'orientation-marché est-elle une stratégie rentable pour l'entreprise ?

Autor: Lambin, Jean-Jacques, Caceres, Ruben Chumpitaz

Publikováno v: Recherche et Applications en Marketing, 2006 Jun 01. 21(2), 1-29.

Externí odkaz: https://www.jstor.org/stable/40589487

Voluntary and involuntary risk acceptance: A case study of firefighters

Autor: Ruben Chumpitaz, Ignacio Rodríguez-Garzón, Antonio Delgado-Padial, Adrián Darmohraj, Myriam Martínez-Fiestas

Publikováno v: Re-Unir. Archivo Institucional de la Universidad Internacional de La Rioja
instname

This article examines how individuals perceive risk depending on whether their exposure to it is voluntarily or not. The study gleans its conclusions by comparing a sample of professional (N = 186) and volunteer (N = 199) firefighters from Buenos Air

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4d8e263afc49eed88613713d74d5c43e
https://doi.org/10.1016/j.ssci.2021.105394

The role of supplier performance in building customer trust and loyalty: a cross-country examination

Autor: Ruben Chumpitaz, Constantine S. Katsikeas, Nicholas G. Paparoidamis

Publikováno v: ESAN-Institucional
Universidad ESAN
instacron:ESAN
Industrial Marketing Management
Industrial Marketing Management, Elsevier, 2017, ⟨10.1016/j.indmarman.2017.02.005⟩
Industrial Marketing Management, 2017, ⟨10.1016/j.indmarman.2017.02.005⟩

Building trust in buyer–seller relationships is a focal issue in relationship marketing. However, there are mixed results concerning the performance outcomes of trust. Also, no attention has been given to linking supplier performance aspects to the

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::01579f69104c5bb8042271e398208e7b

Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic

Autor: Ruben Chumpitaz Cáceres, Loïc Plé

Publikováno v: Journal of Services Marketing
Journal of Services Marketing, Emerald, 2010, 24 (6), pp.430-437. ⟨10.1108/08876041011072546⟩

– Noting that a fundamental tenet of service‐dominant (S‐D) logic is the co‐creation of value‐in‐use, this paper aims to explore the theoretical possibility that the interactions between service systems cannot only co‐create value, but

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::445d2ada61abf7c9c5bc1199f76d5d73
https://doi.org/10.1108/08876041011072546