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pro vyhledávání: '"Rose-Marie Herlin"'
Autor:
Allan Toomingas, Kerstin Norman, Rose-Marie Herlin, Ewa Wigaeus Tornqvist, Anders Kjellberg, Maud Hagman
Publikováno v:
Work (Reading, Mass.). 36(1)
Objective: To identify risk indicators for high stress and low mental energy as well as to describe psychosocial working conditions at different types of call centres. Participants: 1183 operators from 28 call centres in Sweden, both external and int