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pro vyhledávání: '"Roland Schütze"'
Autor:
Roland Schütze
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the lev
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
In order to position companies in a competitive environment, it is important to create new technologies and thereby to gain unique selling points and strengthening-position. This promotion, regarding information technology (IT), would represent a sub
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c5ad428327fb299b79ae116924fca279
https://doi.org/10.1007/978-3-319-59716-4_1
https://doi.org/10.1007/978-3-319-59716-4_1
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
The following chapter presents the application of the fuzzy-intuitionistic approach to the dependency model developed within a complex e-health platform hosting environment.at a leading provider of IT solutions and outsourcing services in Switzerland
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::89f5760fd0ca827b752e60907a830296
https://doi.org/10.1007/978-3-319-59716-4_8
https://doi.org/10.1007/978-3-319-59716-4_8
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
In the following described example based on real-world data-within an application hosting environment, a failure event at an infrastructure component is alerted, e.g. in the scenario below a database server failed to start a required database service
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::efc59c3b3c5ca57803d3cd2ba7c639b6
https://doi.org/10.1007/978-3-319-59716-4_6
https://doi.org/10.1007/978-3-319-59716-4_6
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
The non-functional requirements defined within the scope of a SLA are fuzzy by their nature. Therefore they may be conveniently modelled by the fuzzy methods applied and integrated into the description of service characteristics. There are several pr
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::09a1b7804b1ff1b399c48e38187b8046
https://doi.org/10.1007/978-3-319-59716-4_4
https://doi.org/10.1007/978-3-319-59716-4_4
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7156b24e05390044a6aaf97e4bbaad5e
https://doi.org/10.1007/978-3-319-59716-4_9
https://doi.org/10.1007/978-3-319-59716-4_9
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
The Service Level Agreements (SLAs) incorporate the expectations and the obligations about the properties of a service. Service Level Agreements are documents which define the relationships between two parties: the provider and the recipient (Service
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::5b9dc4df9c9ee6de207f865777dad2aa
https://doi.org/10.1007/978-3-319-59716-4_2
https://doi.org/10.1007/978-3-319-59716-4_2
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
Service Management Standards are influenced by the range and quality of methods and techniques and benefits of established best practices. ITIL (IT Infrastructure Library) provides a best practice based framework, developed since the late 1980th by t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::f4ebdc673ffb63d9ffd3d099ed5106b7
https://doi.org/10.1007/978-3-319-59716-4_5
https://doi.org/10.1007/978-3-319-59716-4_5
Autor:
Roland Schütze
Publikováno v:
Improving Service Level Engineering ISBN: 9783319597157
Within the KPI association graph in Chap. 2 all different types of KPI translations and correlations of all kind of services have been generalized into one association, further called “Dependence Coupling”. According to (Keller et al. 2000), serv
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b36e4459ae93cf2e28cc7300882e11f4
https://doi.org/10.1007/978-3-319-59716-4_3
https://doi.org/10.1007/978-3-319-59716-4_3