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The aim of this paper is to analyze — from a global perspective — the main relationships existing between service quality and businesses competitiveness. To this end, a simultaneous equations model is presented. This model enables distinguishing
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::722f1de8b9307893f8858ff4d42a644b
http://www-sre.wu.ac.at/ersa/ersaconfs/ersa03/cdrom/papers/131.pdf
http://www-sre.wu.ac.at/ersa/ersaconfs/ersa03/cdrom/papers/131.pdf
