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PurposeThis paper discusses the concept, definition and usage of Key Activity Indicators (KAIs) and their integration within a Performance Measurement and Management system (PMM).Design/methodology/approachThe actual definition and application areas
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::960b6052575d8fd715bbdc6992fae961
https://hdl.handle.net/2108/310186
https://hdl.handle.net/2108/310186
