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pro vyhledávání: '"Ridho Bramulya Ikhsan, Juliater Simarmata"'
Publikováno v:
Management Science Letters, Vol 11, Iss 2, Pp 561-576 (2020)
Recently, the importance of service quality in various industries has gained much attention. Along with the development of technology, firms offer self-service technology to serve customers and create customer satisfaction. This aims to achieve posit
Externí odkaz:
https://doaj.org/article/1ca75d5c7c67459bbc97f2019f01133f