Zobrazeno 1 - 10
of 770
pro vyhledávání: '"Recovery performance"'
Publikováno v:
Management Decision, 2024, Vol. 62, Issue 11, pp. 3659-3680.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/MD-01-2023-0101
Autor:
Abhishek S. Rao, Yogesh Pai P, Pallavi R Kamath, Lakshminarayanan Sethumadhavan, Nandan Prabhu, Rashmi Yogesh Pai
Publikováno v:
Cogent Business & Management, Vol 11, Iss 1 (2024)
Previous research on customer loyalty primarily viewed it within the framework of constructs at the individual level of analysis. Consequently, prior research has ignored service recovery performance and customer loyalty nested within the branch-leve
Externí odkaz:
https://doaj.org/article/cf1edfb10148471f85b8c75f3898ebad
Autor:
Irfan, Muhammad, Ahmad, Bilal
Publikováno v:
Journal of Business & Industrial Marketing, 2024, Vol. 39, Issue 4, pp. 781-793.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JBIM-08-2022-0389
Autor:
Fuad H. Qasem, Ibrahim Sami Nashawi
Publikováno v:
Journal of Petroleum Exploration and Production Technology, Vol 14, Iss 5, Pp 1259-1282 (2024)
Abstract The study presented in this paper has multiple objectives. First, a simulation model for partially naturally fractured reservoirs under solution gas drive is developed. The model considers the major key parameters controlling fluid flow in t
Externí odkaz:
https://doaj.org/article/f35391efcefe41229e2beba4f99b842a
Publikováno v:
Journal of Entrepreneurship, Management and Innovation, Vol 20, Iss 3, Pp 62-77 (2024)
PURPOSE: In reality, service failures are inevitable. However, poor service recovery can decrease customer trust and exacerbate customer dissatisfaction. Previous studies have focused on service failure types, reasons for failure, and successful reco
Externí odkaz:
https://doaj.org/article/50085076741f43e5b570999e6a666f5f
Publikováno v:
Development and Learning in Organizations: An International Journal, 2022, Vol. 37, Issue 6, pp. 15-18.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/DLO-08-2022-0170
Publikováno v:
Journal of Organizational Effectiveness: People and Performance, 2023, Vol. 10, Issue 4, pp. 644-662.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JOEPP-11-2022-0346
Akademický článek
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Autor:
Guchait, Priyanko
Publikováno v:
International Journal of Contemporary Hospitality Management, 2023, Vol. 35, Issue 10, pp. 3518-3541.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJCHM-07-2022-0849
Autor:
Zongguo Zhang, Zhen Yan
Publikováno v:
Frontiers in Psychology, Vol 15 (2024)
IntroductionThe aim of this study is to explore the mediating effect of emotional exhaustion (EE) between core self-evaluations (CSE), person-job fit (PJ fit) and service recovery performance (SRP). The current research also examines whether organiza
Externí odkaz:
https://doaj.org/article/70c4da8de65c4f919133f12f20d1d6a8