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pro vyhledávání: '"Rebecca W. Boren"'
Autor:
Rebecca W. Boren
Publikováno v:
Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 45:778-782
Using a website with a college course can be beneficial both to the students and to the instructor. The purpose of a class website is not to replace the instructor, but to supplement, enhance, and provide educational experiences that are not easily o
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bc7cdc31a2b0a9a72cb6e5b5605d32e9
https://doi.org/10.1177/154193120104500906
https://doi.org/10.1177/154193120104500906
Autor:
William C. Moor, Rebecca W. Boren
Publikováno v:
Proceedings of the Human Factors and Ergonomics Society Annual Meeting. 45:557-561
Interactive Voice Response (IVR) technology has come a long way since it was first used for voice mail and automatic call directing. The most common input method is still a key press on a telephone keypad. Auditory interfaces are being used in a vari
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8d5b500f27d04f0f1471f6aa5ee5ed65
https://doi.org/10.1177/154193120104500503
https://doi.org/10.1177/154193120104500503
Publikováno v:
Computers & Industrial Engineering. 32:363-370
With the high volume of telephone calls being placed to businesses and community organizations, computer technology is being used to answer and route calls. In order to access information, callers go through a series of auditory menus from which they
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::e98a75e4f82345bc59d066bc95cb2c91
https://doi.org/10.1016/s0360-8352(96)00297-5
https://doi.org/10.1016/s0360-8352(96)00297-5
Autor:
Rebecca W. Boren, William C. Moor
Publikováno v:
Computers & Industrial Engineering. 29:119-123
Increasingly businesses and organizations are handling incoming calls with the assistance of a computer system that routes the calls to the appropriate destination. Automation provides some benefits to the companies including reduced labor cost and m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1dabe219e3e8b4cec3de12aec1f78fb2
https://doi.org/10.1016/0360-8352(95)00057-8
https://doi.org/10.1016/0360-8352(95)00057-8