Zobrazeno 1 - 4
of 4
pro vyhledávání: '"Ramakrishna Salagrama"'
Publikováno v:
Marketing Intelligence & Planning. 40:958-972
PurposeThe present research examines the interaction between explanation type and regulatory focus on informational justice (IJ) and satisfaction with service recovery.Design/methodology/approachThe authors conducted two experiments with 538 responde
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2e65b8c09e6b8c57b6b893cb864ccd56
https://doi.org/10.1108/mip-08-2021-0253
https://doi.org/10.1108/mip-08-2021-0253
Publikováno v:
Service Business. 15:757-779
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::27074465e659f66362da0af79733ff84
https://doi.org/10.1007/s11628-021-00468-3
https://doi.org/10.1007/s11628-021-00468-3
Publikováno v:
International Journal of Emerging Markets.
PurposeThis study aims to investigate antecedents of forgiveness from the non-complainers point of view after a service failure in India.Design/methodology/approachThis study bases itself on the theoretical foundations of the Cognitive Emotive Coping
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::903e3153ca38071214f55e225ab58a4e
https://doi.org/10.1108/ijoem-11-2020-1378
https://doi.org/10.1108/ijoem-11-2020-1378
Publikováno v:
Service Business. 15:781-781
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2c81f354592e6e25771224f8834df2b9
https://doi.org/10.1007/s11628-021-00469-2
https://doi.org/10.1007/s11628-021-00469-2