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pro vyhledávání: '"Ramadan, Ayad G. A."'
Autor:
Ramadan, Ayad G. A.
The services industry is the fastest growing sector of the global economy, and central to its success. This research is concerned with observations of service recovery and its impact on customer satisfaction, and focuses on recovery after service fai
Externí odkaz:
http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.574490
Autor:
Ramadan, Ayad G A
The services industry is the fastest growing sector of the global economy, and central to its success. This research is concerned with observations of service recovery and its impact on customer satisfaction, and focuses on recovery after service fai
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=core_ac_uk__::bb80dc02aa4fa3b3b4546d43f3c50448