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pro vyhledávání: '"Rajesh Anantharaman"'
Publikováno v:
Journal of Strategic Marketing. :1-21
Publikováno v:
Benchmarking: An International Journal. 30:361-381
PurposeOrganizations are being compelled to revamp their loyalty programs due to the increase in digital transactions, customer acquisition costs and competition in the loyalty market. Given the significance of consumer-brand relationships, businesse