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pro vyhledávání: '"R S, Lytle"'
Autor:
R S, Lytle, M P, Mokwa
Publikováno v:
Journal of health care marketing. 12(1)
An integrative model of health care quality is presented. "Health care quality" is defined as provider conformance to patient requirements at three benefit levels: core, intangible, and tangible. The model is operationalized and tested in a clinical