Zobrazeno 1 - 10
of 11
pro vyhledávání: '"Purnima S. Sangle"'
Autor:
Sonal Daulatkar, Purnima S. Sangle
Publikováno v:
Business Process Management Journal, 2016, Vol. 22, Issue 3, pp. 522-545.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/BPMJ-11-2014-0113
Autor:
Sonal Daulatkar, Purnima S. Sangle
Publikováno v:
Business Process Management Journal, 2015, Vol. 21, Issue 3, pp. 482-516.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/BPMJ-06-2014-0061
Publikováno v:
Journal of Indian Business Research. 12:113-132
Purpose This paper aims to study the role of the emerging technology landscape and collaborative platforms in customer relationship management (CRM) unravelling novel opportunities for mutual co-creation in Indian banking context. Design/methodology/
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::6efb41022ae5f06d71aa1531b74f04f7
https://doi.org/10.1108/jibr-09-2019-0284
https://doi.org/10.1108/jibr-09-2019-0284
Autor:
Sumi Jha, Purnima S. Sangle
Publikováno v:
South Asian Journal of Business and Management Cases. 8:80-87
The case discusses the organisation’s pro-activeness in responding to changing needs of market. Steps PrideVel took to identify, prepare and retain employees for future market’s need is remarkable. The leadership of the organisation believe that
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ede047da6b733b6112603c9dcde59ee6
https://doi.org/10.1177/2277977918803237
https://doi.org/10.1177/2277977918803237
Autor:
Purnima S. Sangle, Sonal Daulatkar
Publikováno v:
Business Process Management Journal. 21:482-516
Purpose – Through a detailed review of Literature, the purpose of this paper is to provide insights into the state-of-the-art research about the process of information technology business value (ITBV) creation, a less-traversed direction in ITBV re
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::9601ce93f399b2a1ff3b9d96a5a4dbe9
https://doi.org/10.1108/bpmj-06-2014-0061
https://doi.org/10.1108/bpmj-06-2014-0061
Autor:
Preety Awasthi, Purnima S. Sangle
Publikováno v:
Business Process Management Journal. 19:864-891
Purpose – The aim of the paper is to identify interactions existing among the identified factors and understanding how they impact adoption intention so that better CRM strategies for mobile channel can be orchestrated. Design/methodology/approach
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fc0ed4bf3e80be60555c37e46a4ca97a
https://doi.org/10.1108/bpmj-06-2012-0067
https://doi.org/10.1108/bpmj-06-2012-0067
Autor:
Somnath Roy, Purnima S. Sangle
Publikováno v:
International Journal of Business Information Systems. 24:174
The purpose of this study is to develop a hierarchical framework that encompasses the entities that affect the ERP implementation process. An AHP model is developed with multiple levels. The levels comprise the primary factors decomposed into themes
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::808508754ae05a22357b33e46e20d38a
https://doi.org/10.1504/ijbis.2017.081448
https://doi.org/10.1504/ijbis.2017.081448
Autor:
Purnima S. Sangle, Somnath Roy
Publikováno v:
Journal of Management Research and Analysis. 3:136
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::b4603d2b6147b6775f2d6a618ef63d53
https://doi.org/10.5958/2394-2770.2016.00021.1
https://doi.org/10.5958/2394-2770.2016.00021.1
Publikováno v:
International Journal of Electronic Customer Relationship Management. 8:51
The importance of multichannel Customer Relationship Management (CRM) is gaining interest due to the increasing demands of customer and their changing preferences. The challenges also have changed due to the technological developments. This study was
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3b4357dce61a18afcd701cef67323326
https://doi.org/10.1504/ijecrm.2014.066882
https://doi.org/10.1504/ijecrm.2014.066882
Autor:
Purnima S. Sangle, Preety Awasthi
Publikováno v:
International Journal of Electronic Customer Relationship Management. 7:45
For the past few decades the technology acceptance model (TAM) has dominated the research on factors affecting the acceptance of new technology. The two fundamental constructs, ease of use and usefulness, in the model may not, however, fully explain
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::265a20d5992a99dac1d08b7f1a8586ee
https://doi.org/10.1504/ijecrm.2013.054075
https://doi.org/10.1504/ijecrm.2013.054075