Výsledky vyhledávání - "Pugh, Harrison B."

Akademický článek

Autor: Pugh, Harrison B.¹ hbp04@my.fsu.edu, Brady, Michael K.¹, Hopkins, Lucas M.¹

Publikováno v: Journal of Service Research. May2018, Vol. 21 Issue 2, p219-234. 16p.

Supplemental Material, Web_Appendix - A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters

Autor: Pugh, Harrison B., Brady, Michael K., Hopkins, Lucas M.

Supplemental Material, Web_Appendix for A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters by Harrison B. Pugh, Michael K. Brady, and Lucas M. Hopkins in Journal of Service Research

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::3ddd77cf97b40a36ada4b4c6d91959f6

Zobrazit plný text záznamu

Supplemental Material, Executive_Summary - A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters

Autor: Pugh, Harrison B., Brady, Michael K., Hopkins, Lucas M.

Supplemental Material, Executive_Summary for A Customer Scorned: Effects of Employee Reprimands in Frontline Service Encounters by Harrison B. Pugh, Michael K. Brady, and Lucas M. Hopkins in Journal of Service Research

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::1a13ccc8ed757924423f06e054c5a57a

Zobrazit plný text záznamu

Vyhledávací nástroje:

Upřesnit hledání