Výsledky vyhledávání - "Priyanko Guchait"

Competition or collaboration for human–robot relationship: a critical reflection on future cobotics in hospitality

Autor: Do The Khoa, Huy Quoc Gip, Priyanko Guchait, Chen-Ya Wang

Publikováno v: International Journal of Contemporary Hospitality Management. 35:2202-2215

Purpose The hospitality industry has recently witnessed explosive growth in robotization with the replacement of robots in many areas. Yet, a key consideration in this robotics wave is whether competition (i.e. robots take over all human tasks) or co

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::480be2e6a7902e38ca884f2e2013ad89
https://doi.org/10.1108/ijchm-04-2022-0434

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How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

Autor: Huy Gip, Priyanko Guchait, Aysin Paşamehmetoğlu, Do The Khoa

Publikováno v: International Journal of Contemporary Hospitality Management. 35:64-91

Purpose The purpose of this study is to examine the mediating effect of psychological well-being between organizational dehumanization and two outcome variables: service recovery performance and service sabotage. This research also investigates wheth

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::22413032bf304e59a112f888b4ca381b
https://doi.org/10.1108/ijchm-02-2022-0155

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When observers of customer incivility revisit the restaurant: roles of relationship closeness and norms

Autor: YooHee Hwang, Xingyu Wang, Priyanko Guchait

Publikováno v: International Journal of Contemporary Hospitality Management. 34:4227-4244

Purpose Considerable research has examined the negative consequences of customer incivility on employees (e.g. turnover intention and sabotage behavior toward the customer). However, there is scant research investigating how other customers, as obser

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::f231a3be1b3d8de5b292b0170d94d6ec
https://doi.org/10.1108/ijchm-12-2021-1490

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21st century leadership research in hospitality management: a state-of-the-art systematic literature review

Autor: Priyanko Guchait, Taylor Peyton, Juan M. Madera, Huy Gip, Arturo Molina-Collado

Publikováno v: International Journal of Contemporary Hospitality Management.

Purpose This study aims to examine the scientific publications related to leadership research in hospitality from 2000 to 2021 by conducting a systematic review (qualitative) and to discuss implications for future research. Design/methodology/approac

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::3448b3755b332d74e8dd3ab7e65ca8e3
https://doi.org/10.1108/ijchm-05-2022-0620

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Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy

Autor: Priyanko Guchait

Publikováno v: International Journal of Contemporary Hospitality Management.

Purpose This paper investigates whether error management orientation (EMO) of hospitality employees influence their service recovery performance (SRP) through self-efficacy. Design/methodology/approach In Study 1, data was collected from 161 hotel ma

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::136ee191bd409abdc211583136ed083b
https://doi.org/10.1108/ijchm-07-2022-0849

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