Zobrazeno 1 - 10
of 49
pro vyhledávání: '"Priscilla S. Rogers"'
Autor:
Priscilla S. Rogers
Publikováno v:
The Business Communication Profession ISBN: 9781003274421
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4284a2661d89bd5165b4b28c2feb7746
https://doi.org/10.4324/9781003274421-8
https://doi.org/10.4324/9781003274421-8
Publikováno v:
Journal of Business and Technical Communication. 34:115-156
To investigate the contribution of formal communications (FCs) to problem-solving knowledge work, this study examines survey, interview, and observational data from 212 teams who produced contracting documents, reports, and PowerPoint presentations w
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3586b2f7547054decf409fef4bb15663
https://doi.org/10.1177/1050651919892039
https://doi.org/10.1177/1050651919892039
Autor:
Priscilla S. Rogers
Publikováno v:
Business Communication Research and Practice. 2:51-54
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::39caf18685139ccc00fdcb444aba2356
https://doi.org/10.22682/bcrp.2019.2.2.51
https://doi.org/10.22682/bcrp.2019.2.2.51
Publikováno v:
Academy of Management Discoveries. 5:152-170
Call center agents face the performance paradox of courtesy, efficiency, and effectiveness. To understand how agents resolve the performance paradox, we conducted a mixed-methods study with call ce...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8d3059186478acd68f5648c8cb068606
https://doi.org/10.5465/amd.2016.0024
https://doi.org/10.5465/amd.2016.0024
Autor:
Lenny Grant, Priscilla S. Rogers
Publikováno v:
Business and Professional Communication Quarterly. 81:506-509
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::39d43b71b6646e60583358244449ec1e
https://doi.org/10.1177/2329490618798600
https://doi.org/10.1177/2329490618798600
Publikováno v:
Journal of Business and Technical Communication. 27:123-153
This study examines the nature and value of empathic communication in call center dyads. Our research site was a multinational financial services call center that we came to know through grounded study techniques, including analyses of 289 stressful
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::40e72e716f38dddbdae9f139f6a9a06f
https://doi.org/10.1177/1050651912468887
https://doi.org/10.1177/1050651912468887
Publikováno v:
Journal of Business Communication. 48:256-299
This historical case study identifies language components managers may use to articulate shifts in their strategy. The authors analyzed the language revisions and substitutions Dana Corporation’s u...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::670689385adfd2bb4681cdbba2100535
https://doi.org/10.1177/0021943611406501
https://doi.org/10.1177/0021943611406501
Autor:
Priscilla S. Rogers
Publikováno v:
The Routledge Handbook of Language and Professional Communication ISBN: 9781315851686
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d76050dfba25cb704552f3a4d3069f74
https://doi.org/10.4324/9781315851686.ch12
https://doi.org/10.4324/9781315851686.ch12
Autor:
Priscilla S. Rogers
Publikováno v:
Journal of Business and Technical Communication. 20:246-251
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d757d58cd4101ec2c1f3ac88264888ee
https://doi.org/10.1177/1050651906287251
https://doi.org/10.1177/1050651906287251
Autor:
Irene F. H. Wong, Priscilla S. Rogers
Publikováno v:
Business Communication Quarterly. 68:180-196
This study assesses communication training provided in MBA and executive MBA programs in Singapore. The authors found that Singapore is a microcosm in terms of (a) requirements for English competency, (b) the variety of communication offerings, and (
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::bc0255e30a153f5f9b92dd46ce383962
https://doi.org/10.1177/1080569905276671
https://doi.org/10.1177/1080569905276671