Výsledky vyhledávání - "Pramesty Wahyu Istyaningsih"

Akademický článek

A Study of Service Speed and Servicescape as a Basic Strategy to Improve Loyalty by Evaluating Customer Satisfaction at PT. Bank Mandiri Persero (Solo Branch)

Autor: Siti Fatonah, Tulus Haryono, Pramesty Wahyu Istyaningsih

Publikováno v: Ekuilibrium: Jurnal Ilmiah Bidan Ilmu Ekonomi, Vol 16, Iss 2, Pp 190-197 (2021)

This study aims to determine and analyze empirically the effect of service speed and servicescape on customer satisfaction and loyalty at PT. Bank Mandiri Persero (Solo Branch). The analysis technique used was the validity test and reliability test,

Externí odkaz: https://doaj.org/article/fd0d5746d946439195a6dae156ef45e0

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STUDY OF SERVICE SPEED AND SERVICE SCAPE AS A BASIC STRATEGY TO INCREASE LOYALTY BY EVALUATING CUSTOMER SATISFACTION AT PT. BANK MANDIRI PERSERO (SOLO BRANCH)

Autor: NI Susanti, S Fatonah, Pramesty Wahyu Istyaningsih

Publikováno v: JMM17 : Jurnal Ilmu ekonomi dan manajemen; Vol 9 No 02 (2022): September 2022; 167-174

This study aims to determine and analyze empirically the effect of service speed and service scape on customer satisfaction and loyalty at PT. Bank Mandiri Persero (Solo Branch). The analysis techniques used are validity and reliability, linearity, r

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::7def72cb0ebf96c73e5d968abb8aeba0
http://jurnal.untag-sby.ac.id/index.php/jmm17/article/view/6934

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