Unveiling Practices of Customer Service Content Curators of Conversational Agents

Autor: Candello, H., Pinhanez, C., Muller, M., Wessel, M.

Publikováno v: Proceedings of the ACM on Human-Computer Interaction, 6, 1-33
Proceedings of the ACM on Human-Computer Interaction, 6, CSCW2, pp. 1-33

Conversational interfaces require two types of curation: data curation by data science workers and content curation by domain experts. Recent years have seen the possibilities for content curators to instruct conversational machines in the customer s

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::2425a254f9fd038d9cb56bf4bf1f4495
https://doi.org/10.1145/3555768

Characterizing Time-Bounded Incident Management Systems.

Autor: Cavalcante, V., Pinhanez, C. S., Souza, C. B. de, Paula, R. A. de, Appel, A. P., Andrade, C. S.

Publikováno v: 2012 Annual SRII Global Conference; 1/ 1/2012, p750-759, 10p

Interacting with steerable projected displays.

Autor: Kjeldsen, R., Pinhanez, C., Pingali, G., Hartman, J., Levas, T., Podlaseck, M.

Publikováno v: Proceedings of Fifth IEEE International Conference on Automatic Face Gesture Recognition; 2002, p402-407, 6p

Age density patterns in patients medical conditions: A clustering approach.

Autor: Alhasoun F; Center for Computational Engineering, Massachusetts Institute of Technology, Cambridge, Massachusetts, United States of America., Aleissa F; Center for Complex Engineering Systems at KACST and MIT, Cambridge, Massachusetts, United States of America., Alhazzani M; Media Lab, Massachusetts Institute of Technology, Cambridge, Massachusetts, United States of America., Moyano LG; IBM Research Labs, Rio de Janeiro, Brazil., Pinhanez C; IBM Research Labs, Rio de Janeiro, Brazil., González MC; Center for Computational Engineering, Massachusetts Institute of Technology, Cambridge, Massachusetts, United States of America.; Department of City and Regional Planning, University of California, Berkeley, Berkeley, California, United States of America.; Lawrence Berkeley National Laboratory, Berkeley, California, United States of America.

Publikováno v: PLoS computational biology [PLoS Comput Biol] 2018 Jun 26; Vol. 14 (6), pp. e1006115. Date of Electronic Publication: 2018 Jun 26 (Print Publication: 2018).

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