Zobrazeno 1 - 10
of 113
pro vyhledávání: '"Pieterson, Willem"'
Publikováno v:
Pieterson, W, Østergaard Madsen, C & Ebbers, W 2022, Omni-Channel Overtures : Defining the Concept and Its Applicability in Public Sector Channel Management . in International Conference on Electronic Government : Lecture Notes in Computer Science . vol. 13391, Springer Nature, pp. 60 .
The channel landscape and citizens’ channel behaviors are continuously evolving. This challenges how governments manage service delivery and their available service channels. To address these challenges, a new type of strategy has surfaced in the l
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od______2988::f5f9c6c57bdd29d5eacdc641965f6fe0
https://pure.itu.dk/portal/da/publications/9cf8a21f-b731-4600-ae02-b0ec0235e1a5
https://pure.itu.dk/portal/da/publications/9cf8a21f-b731-4600-ae02-b0ec0235e1a5
Publikováno v:
In International Journal of Information Management 2011 31(5):415-419
Publikováno v:
Østergaard Madsen, C, Pieterson, W & Hofmann, S 2020, ' The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction ', CEUR Workshop Proceedings, vol. 2797, pp. 107-115 .
While many citizens have adopted digital channels for public service interaction, the use of traditional channels remains high, preventing economic benefits from digitalization. The channel choice (CC) and multi-channel management (MCM) fields of ech
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od______2988::787abd671be4c69cee5538a33f703a38
https://pure.itu.dk/portal/da/publications/1002e692-ff6f-4b2d-b2e8-5ffc056b5442
https://pure.itu.dk/portal/da/publications/1002e692-ff6f-4b2d-b2e8-5ffc056b5442
Publikováno v:
Lecture Notes in Computer Science
18th International Conference on Electronic Government (EGOV)
18th International Conference on Electronic Government (EGOV), Sep 2019, San Benedetto del Tronto, Italy. pp.139-151, ⟨10.1007/978-3-030-27325-5_11⟩
18th International Conference on Electronic Government (EGOV)
18th International Conference on Electronic Government (EGOV), Sep 2019, San Benedetto del Tronto, Italy. pp.139-151, ⟨10.1007/978-3-030-27325-5_11⟩
Part 2: E-Government Services and Open Government; International audience; In spite of massive investment and increased adoption of digital services, citizens continue to use traditional channels to interact with public organizations. The channel cho
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=dedup_wf_001::c8cbf1a94dcb5f8da487aed76aa9ac27
https://hal.inria.fr/hal-02445798
https://hal.inria.fr/hal-02445798
Autor:
Peromingo, Miguel1 Miguel.peromingo@gmail.com, Pieterson, Willem2 willem@pieterson.com
Publikováno v:
Revista Migraciones Forzadas. jun2018, Issue 58, p32-34. 3p.
Publikováno v:
Østergaard Madsen, C, Hofmann, S & Pieterson, W 2019, Channel choice complications : Exploring the multiplex nature of citizens' channel choices . in I Lindgren (ed.), EGOV: International Conference on Electronic Government . vol. 11685, Springer, Berlin, LCNS International Conference on Electronic Government, pp. 139-151 . https://doi.org/10.1007/978-3-030-27325-5_11, https://doi.org/10.1007/978-3-030-27325-5
In spite of massive investment and increased adoption of digital services, citizens continue to use traditional channels to interact with public organizations. The channel choice (CC) field of research tries to understand citizens’ interactions wit
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od______2988::3cc13a1df2ae12d79e0effa489cb7577
https://pure.itu.dk/portal/da/publications/9ffcc91a-09b0-4661-b215-8d8ac92d5fd4
https://pure.itu.dk/portal/da/publications/9ffcc91a-09b0-4661-b215-8d8ac92d5fd4
Autor:
Pieterson, Willem Jan, Ebbers, Wolfgang E., Madsen, Christian Ostergaard, Janssen, Marijn, Axelsson, Karin, Glassey, Olivier, Klievink, Bram, Krimmer, Robert, Lindgren, Ida, Parycek, Peter, Scholl, Hans J., Trutnev, Dmitrii
Publikováno v:
Pieterson, W, Ebbers, W & Østergaard Madsen, C 2017, New Channels, New Possibilities : A typology and classification of social robots and their role in multi-channel public service delivery . in International Conference on Electronic Government . vol. 16, Springer, Berlin, Lecture Notes in Computer Science, vol. 10428, pp. 47-59 . https://doi.org/10.1007/978-3-319-64677-0_5
Lecture Notes in Computer Science
16th International Conference on Electronic Government (EGOV)
16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.47-59, ⟨10.1007/978-3-319-64677-0_5⟩
Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, 47-59
STARTPAGE=47;ENDPAGE=59;TITLE=Electronic Government
Lecture Notes in Computer Science ISBN: 9783319646763
EGOV
Lecture Notes in Computer Science
16th International Conference on Electronic Government (EGOV)
16th International Conference on Electronic Government (EGOV), Sep 2017, St. Petersburg, Russia. pp.47-59, ⟨10.1007/978-3-319-64677-0_5⟩
Electronic Government: 16th IFIP WG 8.5 International Conference, EGOV 2017, 47-59
STARTPAGE=47;ENDPAGE=59;TITLE=Electronic Government
Lecture Notes in Computer Science ISBN: 9783319646763
EGOV
In this contribution we discuss the characteristics of what we call the fourthgeneration of public sector service channels: social robots. Based on a review ofrelevant literature we discuss their characteristics and place into multi-channelmodels of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::212eef7f63a10cda46b13162ddcf6248
https://pure.itu.dk/ws/files/82388570/SocialRobots_17052017_FINAL.pdf
https://pure.itu.dk/ws/files/82388570/SocialRobots_17052017_FINAL.pdf
Autor:
Teerling, Marije L.1 marije.teerling@novay.nl, Pieterson, Willem2
Publikováno v:
Information Polity: The International Journal of Government & Democracy in the Information Age. 2011, Vol. 16 Issue 2, p171-187. 17p. 2 Diagrams, 5 Charts, 3 Graphs.