Zobrazeno 1 - 10
of 12
pro vyhledávání: '"Pierre-Nicolas Schwab"'
Publikováno v:
RecSys
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::51e2a25e13500a6bd581f17998aa7a82
https://doi.org/10.1145/3460231.3470932
https://doi.org/10.1145/3460231.3470932
Autor:
Pierre-Nicolas Schwab
Publikováno v:
MedienWirtschaft. 16:12-15
Dr. Pierre-Nicolas Schwab ist bei RTBF, dem französischsprachigen öffentlich-rechtlichen Sender in Belgien, für Big Data verantwortlich. Zu seinen Aufgaben gehören die Erhebung, der Schutz und die Analyse von Daten sowie die Erstellung von Algori
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3835bb16f9f5d7be079295f309deae9b
https://doi.org/10.15358/1613-0669-2019-2-12
https://doi.org/10.15358/1613-0669-2019-2-12
Autor:
Michael D Ekstrand, Pierre-Nicolas Schwab, Jean Garcia-Gathright, Toshihiro Kamishima, Nasim Sonboli
Publikováno v:
Fourteenth ACM Conference on Recommender Systems.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::79292d1def659290412b68e95dd55dbc
https://doi.org/10.1145/3383313.3411538
https://doi.org/10.1145/3383313.3411538
Autor:
Toshihiro Kamishima, Pierre-Nicolas Schwab, Nasim Sonboli, Michael D. Ekstrand, Jean Garcia-Gathright
Publikováno v:
RecSys
The third Workshop on Responsible Recommendation (FAccTRec 2020) was held in conjunction with the 14th ACM Conference on Recommender Systems on September 26th, 2020 as a virtual event with the conference home base in Brazil. This full-day workshop br
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3a85d2a9efb9445678ce31db67fea28e
https://doi.org/10.1145/3240323.3240335
https://doi.org/10.1145/3240323.3240335
Autor:
Laurence Rosier, Pierre-Nicolas Schwab
Publikováno v:
Semen.
1. Introduction Les entreprises et leurs employés peuvent parfois être agressifs et impolis avec leurs clients, loin de l’image d’Épinal qui veut que toute entreprise doit être à l’écoute de sa clientèle et la satisfaire (Fisk et al. 201
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::62d1bb8cbc4e9b902ee2e62cae9cc2b7
https://doi.org/10.4000/semen.10429
https://doi.org/10.4000/semen.10429
Influence of the Communication Channel on the Forms of Impoliteness in Company-Customer Interactions
Autor:
Pierre-Nicolas Schwab, Laurence Rosier
The present study aims to examine verbal violence in companies’ answers sent in response to customers’ complaints through two different channels: online (on a public forum) vs. offline (by postal mail). We draw on a recent body of marketing liter
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______645::061da3310ac605c1aa16b36fcc02d8ba
https://dipot.ulb.ac.be/dspace/bitstream/2013/199719/1/wp15019.pdf
https://dipot.ulb.ac.be/dspace/bitstream/2013/199719/1/wp15019.pdf
Positioned within the context of online complaint-handling, the present study aimed to examine the potentially mediating role of perceived professionalism in the relationships between message content (grammaticality) and form (politeness) on the one
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______645::ded0e6127e7b064989ab55707241dbd0
https://dipot.ulb.ac.be/dspace/bitstream/2013/199009/1/wp15015.pdf
https://dipot.ulb.ac.be/dspace/bitstream/2013/199009/1/wp15015.pdf
Marketing scholars have used justice theory to investigate how consumers’ perceptions affect post-complaint satisfaction. Less attention has been given to how those perceptions are formed and what organizations should do to enhance them. This paper
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______645::a975dd02131c6f6ff3463ee21280db92
https://dipot.ulb.ac.be/dspace/bitstream/2013/197891/3/wp15011.pdf
https://dipot.ulb.ac.be/dspace/bitstream/2013/197891/3/wp15011.pdf
Autor:
Pierre-Nicolas Schwab
The issue of the conceptual independence of attributes of perceived justice has received scant direct empirical attention in the complaint-handling literature. The present study aimed to investigate the strength of associations between attributes of
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______645::f0d604f321bdeafe179d57fb9626ec7e
https://dipot.ulb.ac.be/dspace/bitstream/2013/196618/1/wp15010.pdf
https://dipot.ulb.ac.be/dspace/bitstream/2013/196618/1/wp15010.pdf
Autor:
Pierre-Nicolas Schwab
Publikováno v:
Rocks & Minerals. 73:34-38
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::90d4e25acea3491281b88949ab8a2c4b
https://doi.org/10.1080/00357529809603058
https://doi.org/10.1080/00357529809603058