Zobrazeno 1 - 10
of 33
pro vyhledávání: '"Phyra Sok"'
Publikováno v:
Journal of Retailing.
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::d08df7180071111e5729ca316a3992d7
https://doi.org/10.1016/j.jretai.2023.03.002
https://doi.org/10.1016/j.jretai.2023.03.002
Publikováno v:
Journal of Service Theory and Practice. 32:505-520
PurposeBusiness-to-business (B2B) firms increasingly have a need for frontline sales employees who can both sell and service customer account, a task known as sales-service ambidexterity which may pose significant challenges to frontline sales employ
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3faf7788045395954cabc575afe92c23
https://doi.org/10.1108/jstp-09-2021-0194
https://doi.org/10.1108/jstp-09-2021-0194
Publikováno v:
Journal of Service Theory and Practice, 2015, Vol. 25, Issue 5, pp. 529-550.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JSTP-04-2014-0064
Publikováno v:
Journal of Retailing. 97:319-335
Frontline employees (FLEs) — the people behind the counter, on the phone, or walking the shop floor — can profoundly affect the customer experience. Harnessing the capability of FLEs to positively shape customer experiences is critical for servic
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::801e084e2c863cd5a47d1481ee383ae6
https://doi.org/10.1016/j.jretai.2020.11.010
https://doi.org/10.1016/j.jretai.2020.11.010
Publikováno v:
European Journal of Marketing. 55:2965-2987
Purpose Service industries increasingly have a need for frontline employees (FLEs) who are both adept and versatile at providing excellent customer services whilst exploring cross-/up-selling opportunities, known as service-sales ambidexterity (SSA).
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4795fb9e05ca0ded27cd2238cb70e04d
https://doi.org/10.1108/ejm-05-2020-0320
https://doi.org/10.1108/ejm-05-2020-0320
Publikováno v:
Journal of Service Theory and Practice. 31:137-156
PurposePrior studies have mainly advanced the understanding of a linear relationship between leadership humility and employee work outcomes, mediated and/or moderated by various individual, team and organizational variables. This study attempts to ad
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::ba6994b03599aee60b9d12819dc0d67b
https://doi.org/10.1108/jstp-06-2020-0110
https://doi.org/10.1108/jstp-06-2020-0110
Publikováno v:
Journal of Vocational Behavior. 139:103810
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::083ed10feb088d492615726b8a86e5f1
https://doi.org/10.1016/j.jvb.2022.103810
https://doi.org/10.1016/j.jvb.2022.103810
Publikováno v:
Journal of Business & Industrial Marketing. 35:349-361
PurposeWhile extant research highlights the importance of both market orientation and brand orientation in brand success, it is still unclear how they actually combine to contribute to brand performance. Grounded in the theoretical perspectives of th
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::96b4dcb1b8a6ebbe493851bd5dc23c75
https://doi.org/10.1108/jbim-12-2018-0388
https://doi.org/10.1108/jbim-12-2018-0388
Publikováno v:
Journal of Service Research. Aug2018, Vol. 21 Issue 3, p365-378. 14p.
Publikováno v:
Journal of Strategic Marketing. 27:599-611
Internet plays a very important role for the success of small- and medium-sized enterprises (SMEs). Many Japanese SMEs are risk-averse in adopting technological innovation such as the Internet. Others, despite these risk-related business norms, recog
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::232bb70722a596bdf6665942323f8d9a
https://doi.org/10.1080/0965254x.2018.1464048
https://doi.org/10.1080/0965254x.2018.1464048