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Autor:
Anastasios Zopiatis, Craig Webster, Petros C. Kosmas, Yioula Melanthiou, Antonis L. Theocharous
Publikováno v:
International Journal of Tourism Research. 18:579-590
Loyalty programs, popular in today's competitive business environment, have been capturing the attention of the tourism industry since the mid 80's. While many segments of the industry have successfully utilized loyalty programs, the development of a