Zobrazeno 1 - 10
of 24
pro vyhledávání: '"People-oriented leadership"'
Autor:
Davis, Claire, Bailey, Di
Publikováno v:
International Journal of Emergency Services, 2017, Vol. 7, Issue 1, pp. 13-23.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/IJES-04-2017-0022
Autor:
León, Federico R., Morales, Oswaldo, Ramos, Juan D., Goyenechea, Álvaro, Rojas, Paul A., Meza, José, Burga-León, Andrés
Publikováno v:
Journal of Economics, Finance and Administrative Science, 2017, Vol. 22, Issue 43, pp. 154-167.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/JEFAS-03-2017-0058
Publikováno v:
International Journal of Business Science and Applied Management, Vol 12, Iss 1, Pp 29-43 (2018)
An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective supervision: people-orien
Externí odkaz:
https://doaj.org/article/c97ebc65f678405292f58c56d948fa43
Autor:
Federico R. León, Oswaldo Morales, Juan D. Ramos, Álvaro Goyenechea, Paul A. Rojas, José Meza, Andrés Burga-León
Publikováno v:
Journal of Economics Finance and Administrative Science, Vol 22, Iss 43, Pp 154-167 (2017)
Propósito – Los call centers generan estrés y ausentismo en el personal y la literatura sugiere que el liderazgo orientado a la gente es el tipo adecuado de supervisión para tal situación. Este estudio comparó sus efectos versus los de otros t
Externí odkaz:
https://doaj.org/article/bbbce1dcc28f448aa65410244f7351fd
Autor:
Weißenböck, Andreas
Das „Unternehmen“ Bundesministerium für Landesverteidigung ist nachweislich davon geprägt, dass eine Reform die andere jagt. Vor diesem Hintergrund richtet sich das Forschungsinteresse des Autors auf den Bereich der Unternehmenskultur und des k
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_____10650::2612b2637f280b54ddc985318ab5fa17
Autor:
Federico R. León, Oswaldo Morales
Publikováno v:
Journal of Work and Organizational Psychology, Vol 34, p 56 (2018)
Call-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and reduced turnover. This study
Externí odkaz:
https://doaj.org/article/bc83910af7d04427bdb46bc7e4189a62
Publikováno v:
International Journal of Business Science and Applied Management, Vol 12, Iss 1, Pp 29-43 (2018)
Scopus-Elsevier
Universidad de Lima
Repositorio Institucional-Ulima
ULIMA-Institucional
instacron:ULIMA
Scopus-Elsevier
Universidad de Lima
Repositorio Institucional-Ulima
ULIMA-Institucional
instacron:ULIMA
Indexado en Scopus An ample repertoire of leadership behaviors available to the manager is expected to guarantee his/her effectiveness transcending situations, but research in the call-center context has identified a specific form of effective superv
Autor:
Federico R. León, Oswaldo Morales
Publikováno v:
ESAN-Institucional
Universidad ESAN
instacron:ESAN
Revista de Psicología del Trabajo y de las Organizaciones v.34 n.1 2018
SciELO España. Revistas Científicas Españolas de Ciencias de la Salud
instname
Universidad San Ignacio de Loyola
Repositorio Institucional-USIL
USIL-Institucional
instacron:USIL
Journal of Work and Organizational Psychology, Vol 34, p 56 (2018)
Universidad ESAN
instacron:ESAN
Revista de Psicología del Trabajo y de las Organizaciones v.34 n.1 2018
SciELO España. Revistas Científicas Españolas de Ciencias de la Salud
instname
Universidad San Ignacio de Loyola
Repositorio Institucional-USIL
USIL-Institucional
instacron:USIL
Journal of Work and Organizational Psychology, Vol 34, p 56 (2018)
Call-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and reduced turnover. This study
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::c7d7d86d1694ca9b1e862512677fadde
Autor:
Morales, Oswaldo
Publikováno v:
Journal of Work and Organizational Psychology
Colegio Oficial de Psicólogos de Madrid
Colegio Oficial de Psicólogos de Madrid
Call-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill,and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and reducedturnover. This study te
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=RECOLECTA___::b64d1110e35a4a66b41192660935fc39
https://doi.org/10.5093/jwop2018a7
https://doi.org/10.5093/jwop2018a7
Autor:
León, Federico R., Morales, Oswaldo
Publikováno v:
Revista de Psicología del Trabajo y de las Organizaciones, Volume: 34, Issue: 1, Pages: 56-62, Published: 2018
Call-center employees are prone to lateness, absenteeism, and turnover because their jobs are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors achieve from them better performance and reduced turnover. This study
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=od_______624::b24f0826a7bc9cde9453062f973594f6
http://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1576-59622018000100056&lng=en&tlng=en
http://scielo.isciii.es/scielo.php?script=sci_arttext&pid=S1576-59622018000100056&lng=en&tlng=en