Zobrazeno 1 - 1
of 1
pro vyhledávání: '"Pelin Esnaf Uslu"'
Publikováno v:
She Ji: The Journal of Design, Economics and Innovation, Vol 8, Iss 1, Pp 118-146 (2022)
This article introduces the concept of mood sensitivity: a service agent’s ability to detect mood during service encounters and customize their interaction style accordingly, with the purpose of improving service encounters as a whole. We report on
Externí odkaz:
https://doaj.org/article/868b24dd2b1d4f62af0bc557440cfcc9