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pro vyhledávání: '"Pearson, Ann M."'
Autor:
Pearson, Ann M.
Publikováno v:
Available to subscribers only..
Thesis (Ph. D.)--Southern Illinois University Carbondale, 2009.
"Department of Management." Keywords: Customer e-satisfaction, Customer service life cycle, Online shopping, Policy capturing, Web functionality, Customer service. Includes bibliogr
"Department of Management." Keywords: Customer e-satisfaction, Customer service life cycle, Online shopping, Policy capturing, Web functionality, Customer service. Includes bibliogr
Externí odkaz:
http://proquest.umi.com/pqdweb?did=1791777561&sid=2&Fmt=2&clientId=1509&RQT=309&VName=PQD
An Exploratory Examination of the Impact of Web Functionality across the Customer Service Life Cycle
Autor:
Pearson, Ann M.
Publikováno v:
Dissertations.
Using the resource-based view (RBV) of the firm, this research examines how organizations integrate organizational resources with Web technology to implement Web functionalities to support the four stages of the Customer Service Life Cycle (CSLC). Th
Autor:
Pearson, Ann M.1 apearson@cba.siu.edu, Keller, Heath2
Publikováno v:
Communications of the Association for Information Systems. 2009, Vol. 25, p593-606. 14p. 1 Diagram.
Autor:
Sutanonpaiboon, Janejira1 Janejira@siu.edu, Pearson, Ann M.2 apear15@siu.edu
Publikováno v:
Journal of Internet Commerce. 2006, Vol. 5 Issue 3, p53-82. 30p. 1 Diagram, 8 Charts.
Autor:
Pearson, J. Michael1, Pearson, Ann M.1
Publikováno v:
Journal of Computer Information Systems. Summer2008, Vol. 48 Issue 4, p115-127. 13p.
Akademický článek
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Autor:
Pearson, Ann M., Silber, David L.
Publikováno v:
In The Journal of Pediatrics 1982 100(5):775-776