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pro vyhledávání: '"Pavlidis, Yanis"'
Autor:
Huber, Birkett, Neo, Casper, Sampson, Keiran, Kantchelian, Alex, Ksobiech, Brett, Pavlidis, Yanis
We present a method to detect departures from business-justified workflows among support agents. Our goal is to assist auditors in identifying agent actions that cannot be explained by the activity within their surrounding context, where normal activ
Externí odkaz:
http://arxiv.org/abs/2411.02645
