Zobrazeno 1 - 10
of 24
pro vyhledávání: '"Pashkin, Mikhail"'
Autor:
Smirnov, Alexander, Pashkin, Mikhail, Chilov, Nikolai, Levashova, Tatiana, Krizhanovsky, Andrew, Kashevnik, Alexey
Publikováno v:
Smirnov A., Pashkin M., Chilov N., Levashova T., Krizhanovsky A., Kashevnik A. 2005. Ontology-Based Users and Requests Clustering in Customer Service Management System. Springer-Verlag GmbH, Lecture Notes in Computer Science, 3505: 231-246
Customer Service Management is one of major business activities to better serve company customers through the introduction of reliable processes and procedures. Today this kind of activities is implemented through e-services to directly involve custo
Externí odkaz:
http://arxiv.org/abs/cs/0501077
Publikováno v:
Management Research News, 2007, Vol. 30, Issue 11, pp. 829-842.
Externí odkaz:
http://www.emeraldinsight.com/doi/10.1108/01409170710832269
Autor:
Smirnov, Alexander, Pashkin, Mikhail, Chilov, Nikolai, Levashova, Tatiana, Krizhanovsky, Andrew
Publikováno v:
In IFAC Proceedings Volumes July 2004 37(11):689-694
Publikováno v:
In Future Generation Computer Systems 2004 20(1):61-79
Autor:
Levashova Tat'yana, Pashkin Mikhail
Publikováno v:
Science Bulletin of the Novosibirsk State Technical University. :99-114
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::1a86e7fd1349ea03f6cb7024aad0bc4f
https://doi.org/10.17212/1814-1196-2016-2-99-114
https://doi.org/10.17212/1814-1196-2016-2-99-114
Publikováno v:
In IFAC Proceedings Volumes April 2003 36(3):103-108
Publikováno v:
In IFAC Proceedings Volumes 2002 35(1):313-318
Autor:
Smirnov, Alexander1 (AUTHOR) smir@mail.iias.spb.su, Pashkin, Mikhail1 (AUTHOR), Levashova, Tatiana1 (AUTHOR), Chilov, Nikolai1 (AUTHOR)
Publikováno v:
International Journal of General Systems. Dec2005, Vol. 34 Issue 6, p673-690. 18p.
Autor:
Smirnov, Alexander1 (AUTHOR) smir@mail.iias.spb.su, Pashkin, Mikhail1 (AUTHOR), Chilov, Nikolai1 (AUTHOR), Levashova, Tatiana1 (AUTHOR), Haritatos, Fred2 (AUTHOR)
Publikováno v:
International Journal of General Systems. May2003, Vol. 32 Issue 3, p251-269. 19p.
Autor:
Mertins, Kai, Ruggaber, Rainer, Popplewell, Keith, Xu, Xiaofei, Smirnov, Alexander, Pashkin, Mikhail, Shilov, Nikolay, Levashova, Tatiana
Publikováno v:
Enterprise Interoperability III; 2008, p343-352, 10p