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Autor:
Janell Meyer, Paola Paez Arroyo, Kevin R. Roberts, Catherine Strohbehn, Jason D. Ellis, Susan W. Arendt
Publikováno v:
Journal of Human Resources in Hospitality & Tourism. 13:323-349
Hospitality managers deal with a very diverse workforce, employing workers from up to four different generations, which poses a challenge for managers as they attempt to train and motivate employees. Food safety is of particular concern in foodservic