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Publikováno v:
Social Behavior and Personality: an international journal. 45:741-756
We investigated how the relationships among service experience, perceived quality, and user satisfaction affect user loyalty in a public library context. The study framework was based on the Hotel Customer Satisfaction Index, with service experience
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::90b7e83203cd8e0e96156485d624004a
https://doi.org/10.2224/sbp.5999
https://doi.org/10.2224/sbp.5999
Autor:
Pao-Hui Yang, 楊寶慧
102
Service quality is well known. Many studies have confirmed: to improve Service quality can increase satisfaction and loyalty. Service experience for the customer ismemorable. The study also confirmed: the real experience will improve custome
Service quality is well known. Many studies have confirmed: to improve Service quality can increase satisfaction and loyalty. Service experience for the customer ismemorable. The study also confirmed: the real experience will improve custome
Externí odkaz:
http://ndltd.ncl.edu.tw/handle/21007703414121980958
Publikováno v:
Social Behavior & Personality: an international journal. 2017, Vol. 45 Issue 5, p741-756. 16p.