Výsledky vyhledávání

Akademický článek

Islamic Banking and Loyalty: Service Quality, Intimacy or Religious Driven?

Autor: Yusfiarto Rizaldi, Nugraha Septy Setia, Pambudi Dwi Santosa, Pambekti Galuh Tri

Publikováno v: Studies in Business and Economics, Vol 17, Iss 2, Pp 300-318 (2022)

Islamic banking is an essential element in the development and establishment of Indonesia’s economy, for that it is crucial for management to have a good marketing strategy to be sustainable. Thus, this research aims to explore the route of consume

Externí odkaz: https://doaj.org/article/2bede47467954a7f92e2aa08ede78dac

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Akademický článek

Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers

Autor: Abdur Rehman, Mohsin, Khan, Sadaf, Osman, Ismah, Aziz, Khurram, Shams, Ghazal

Publikováno v: Journal of Islamic Accounting and Business Research, 2021, Vol. 12, Issue 6, pp. 849-871.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/JIABR-05-2020-0140

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Akademický článek

Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust

Autor: Haron, Razali, Abdul Subar, Noradilah, Ibrahim, Khairunisah

Publikováno v: Islamic Economic Studies, 2020, Vol. 28, Issue 1, pp. 3-23.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/IES-12-2019-0041

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Akademický článek

Get connected with your Takaful representatives : Revisiting customer loyalty through relationship marketing and service quality

Autor: Abdur Rehman, Mohsin, Osman, Ismah, Aziz, Khurram, Koh, Hannah, Awais, Muhammad

Publikováno v: Journal of Islamic Marketing, 2019, Vol. 11, Issue 5, pp. 1175-1200.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/JIMA-06-2019-0122

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Akademický článek

Measuring the service quality of BPJS health in Indonesia: a sharia perspective

Autor: Ratnawati, Alifah, Kholis, Noor

Publikováno v: Journal of Islamic Marketing, 2019, Vol. 11, Issue 4, pp. 1019-1042.

Externí odkaz: http://www.emeraldinsight.com/doi/10.1108/JIMA-07-2018-0121

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Akademický článek

Service quality of Islamic banks: satisfaction, loyalty and the mediating role of trust

Autor: Razali Haron, Noradilah Abdul Subar, Khairunisah Ibrahim

Publikováno v: Islamic Economic Studies, Vol 28, Iss 1, Pp 3-23 (2020)

Purpose – The objective of this study is to examine the impact of PAKSERV model on customers' satisfaction, loyalty and trust in Malaysian Islamic banks. These comprehensive measures concern on the cultural dimension of service quality by focusing

Externí odkaz: https://doaj.org/article/adec7e95afc0488dba3ac43722e13915

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Akademický článek

Service quality in Islamic banks: The role of PAKSERV model, customer satisfaction and customer loyalty

Autor: Feras M.I. Alnaser, Mazuri Abd Ghani, Samar Rahi

Publikováno v: Accounting, Vol 4, Iss 1, Pp 63-72 (2018)

In service oriented industry, it is very difficult to set a standard rule to satisfy customers. As customer awareness increases on the service offered by banks, expectation from services quality increases too. Quality of a service in banking industry

Externí odkaz: https://doaj.org/article/c309acd765d54b50bff8af12815581e1

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