Zobrazeno 1 - 5
of 5
pro vyhledávání: '"Oto Luque"'
Publikováno v:
Revista Psicologia, Vol 20, Iss 4, Pp 1267-1274 (2020)
Ethical leadership has become an important field of research. This article examines the impact of ethical leadership within the context of healthcare organizations. Based on social learning theory, we examine the relationship between ethical leadersh
Externí odkaz:
https://doaj.org/article/b8517dfc17dc4a978f7861124c79457f
Publikováno v:
Papeles del Psicólogo, Vol 35, Iss 2, Pp 99-106 (2014)
Este trabajo revisa los avances en la línea de investigación sobre Organizaciones de Servicios desarrollada por el IDOCAL (Instituto de Investigación en Psicología de los RRHH, Desarrollo Organizacional y Calidad de Vida Laboral, Universidad de
Externí odkaz:
https://doaj.org/article/122944c179294d32bc686b43104a4914
Publikováno v:
Papeles del Psicólogo, Vol 35, Iss 2, Pp 99-106 (2014)
This paper reviews the progress in the line of research on Service Organizations at IDOCAL (Research Institute on Personnel Psychology, Organizational Development, and Quality of Working Life, University of Valencia), and its integration with intern
Externí odkaz:
https://doaj.org/article/f671114d871c47d8b7bb1226dd8d6321
Autor:
Enrique Bigné, Oto Luque, Vicente Martínez-Tur, Agustín Molina, Carolina Moliner, Luisa Andreu, Esther Gracia
Publikováno v:
Personnel Review. 49:653-669
Purpose The purpose of this paper is to propose that the manager’s perception of the service quality delivered by his/her team acts as a precursor of his/her trust in team members. In turn, the manager’s trust in team members is related to team m
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::4093291c49c34d96296f0551a95df40f
https://doi.org/10.1108/pr-08-2018-0319
https://doi.org/10.1108/pr-08-2018-0319
Publikováno v:
The Service Industries Journal. 43:85-103
The main goal of this research study is to examine the form of interaction between functional and relational service quality in their links to customer satisfaction. Two competing hypotheses were t...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2d9dfa361282589d037d6320f8dc653d
https://doi.org/10.1080/02642069.2018.1492562
https://doi.org/10.1080/02642069.2018.1492562