Zobrazeno 1 - 10
of 51
pro vyhledávání: '"Oswald Mhlanga"'
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 13, Iss 3, Pp 444-452 (2024)
This study uses an Institutional DINESERV model to examine the influence of service quality dimensions (i.e., food quality, atmosphere, service quality, convenience, and price) on customer satisfaction and return patronage in a Student Operated Resta
Externí odkaz:
https://doaj.org/article/05c5961cd786446b967801e76dd7f174
Autor:
Oswald Mhlanga
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 3, Pp 834-847 (2023)
A persistent paradox in restaurant literature reveals that most studies tend to combine different restaurants in one data sample prior to the estimation of efficiency which blurs efficiency. Therefore, the purpose of this study was to provide furthe
Externí odkaz:
https://doaj.org/article/1b45573bd72b4b289edc302c9b53a5fb
Autor:
Oswald Mhlanga
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 12, Iss 2, Pp 574-590 (2023)
The entry of flexible-capacity home sharing platform, Airbnb, has potentially altered the structural landscape in traditional industries characterised by fixed capacity and stochastic and unpredictable customer demand. The paper exploits the staggere
Externí odkaz:
https://doaj.org/article/abc14268d8654447ba2cbea089c6526a
IMPACTS OF THE MICRO ENVIRONMENT ON AIRLINE PERFORMANCES IN SOUTHERN AFRICA: MANAGEMENT PERSPECTIVES
Publikováno v:
Geo Journal of Tourism and Geosites, Vol 21, Iss 1, Pp 158-173 (2018)
The purpose of this study was to determine the impacts of the micro environment on airline performances in southern Africa. A mixed method research design was followed. Questionnaires were distributed at selected airlines to 154 key airline personnel
Externí odkaz:
https://doaj.org/article/50d3df24773e4e6b94714241ac929fb6
Autor:
Oswald Mhlanga
Publikováno v:
Acta Commercii, Vol 19, Iss 2, Pp e1-e9 (2019)
Orientation: Although tourism growth is higher relative to other industries in South Africa, the failure rate for entrepreneurs in the hospitality subsector is higher relative than other industries. Research purpose: The aim of this research was to
Externí odkaz:
https://doaj.org/article/5d08a16ab2764bf0801ed8f2859dd3ce
Autor:
Oswald Mhlanga
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 7, Iss 4 (2018)
The purpose of this study was to analyse the efficiency of hotels in South Africa. By using primary and secondary sources, data were collected from 42 different types of hotels in South Africa, for the 2016 period, on a variety of parameters. A stoch
Externí odkaz:
https://doaj.org/article/175b54fe327b4a879aef10765e16f56a
Autor:
Oswald Mhlanga
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 7, Iss 4 (2018)
The purpose of this study was to determine the influence of the micro-environment on the fast food industry in South Africa. The study was mainly quantitative. Questionnaires were distributed to 227 key restaurant personnel. Factor analysis was used
Externí odkaz:
https://doaj.org/article/6a76846e251648eab53aebfea0df3b38
Autor:
Oswald Mhlanga
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 7, Iss 3 (2018)
Employees are a fundamental component of service delivery in hotels. Therefore, motivating employees can positively affect the performance of employees which can in turn positively impact on service quality. The purpose of this study was to identify
Externí odkaz:
https://doaj.org/article/fe21d8e4585a4a1e8f76e365e555451a
Autor:
Oswald Mhlanga
Publikováno v:
African Journal of Hospitality, Tourism and Leisure, Vol 7, Iss 3 (2018)
Over the past two decades, hotels have given significant attention to the Baby Boomer generation. However, lately the millennial generation has become a niche market in the hotel market, and brought unique perspectives and values, thus posing atypica
Externí odkaz:
https://doaj.org/article/73b8dde28ea849c5b02013f5568769b8
Autor:
Oswald Mhlanga
Publikováno v:
Acta Commercii, Vol 18, Iss 1, Pp e1-e11 (2018)
Orientation: Although OR Tambo International Airport is the busiest airport in Africa, hotel occupancies and revenue per available room at or near the airport have been lower than the industry average. Research purpose: The aim of this research was t
Externí odkaz:
https://doaj.org/article/395095466960483283e57b97996f5971