Zobrazeno 1 - 6
of 6
pro vyhledávání: '"Omid Kamran-Disfani"'
Publikováno v:
Journal of Product & Brand Management. 32:420-435
Purpose This paper aims to investigate the impact of brand equity (BE) on stock performance (i.e. stock return, volatility and beta), and compare the performance of a high brand equity stocks (HBES) portfolio with that of the overall market during ma
Publikováno v:
European Journal of Marketing. 56:1556-1583
Purpose The purpose of this study is to empirically investigate the impact of incumbents’ defensive strategies, specifically price-cut and capacity expansion, on new entrants’ (NEs) exit decisions and examine the moderating role of incumbents’
Publikováno v:
Journal of Service Research. :109467052211419
Frontline employees (FLEs) often face customer incivility—rude or demeaning remarks, verbal aggression, or hostile gestures. Although incivility from customers is rising at an alarming rate, most organizations refuse to act decisively to protect th
Publikováno v:
Handbook of Research on Retailing. :411-434
Autor:
Peter H. Bloch, Omid Kamran-Disfani
Publikováno v:
AMS Review. 8:195-213
The design of retail stores and shopping environments is critical to attracting customers and maintaining profitability. Over the years, research on retail design and atmospherics has been almost completely focused on store interiors. This research s
Publikováno v:
Journal of Business Research. 77:14-22
Maintaining and improving customer loyalty is an important strategic goal for businesses as competition has intensified in almost all sectors of the economy. Retailers, in particular, feel the need to invest in customer loyalty more than ever before