Zobrazeno 1 - 10
of 22
pro vyhledávání: '"Olumide Olasimbo Jaiyeoba"'
Publikováno v:
European Business Review. 35:306-336
Purpose This study aims to explore the influence of surprise and delight on the loyalty intentions of retail banking customers in an emerging market context. This study also considers the moderating effect of trust on these relationships. Design/meth
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::50de184dbe5ab4b66f90567626e92634
https://doi.org/10.1108/ebr-09-2022-0170
https://doi.org/10.1108/ebr-09-2022-0170
Publikováno v:
Journal of African Business. 23:851-868
Based on a survey of 501 television viewers, this study investigated factors moderating the effect of viewer satisfaction on viewer loyalty toward television channels. Research hypotheses were test...
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::0a1d8057412061b652aba46dc8699987
https://doi.org/10.1080/15228916.2021.1956801
https://doi.org/10.1080/15228916.2021.1956801
Publikováno v:
African Journal of Business and Economic Research. 15:45-69
The study applied the Stimulus-Organism-Response (S-O-R) theory to understand the Black Friday shopping behaviour of Generation Y consumers in Botswana. There is a dearth of studies that have examined the mediating effect of the organism (O) on the r
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::3531b0419c9bef91e0c9164369b51c3c
https://doi.org/10.31920/1750-4562/2020/v15n4a3
https://doi.org/10.31920/1750-4562/2020/v15n4a3
Publikováno v:
WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS. 17:579-593
Sustaining public confidence in any government is also a function of the consistency in the delivery of public goods and services. For several years, customers across public organizations have complained about the quality of services delivered to the
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::c441a48ca44ece9a1a4d0244d2901600
https://doi.org/10.37394/23207.2020.17.57
https://doi.org/10.37394/23207.2020.17.57
Publikováno v:
The International Journal of Information and Learning Technology. 36:157-168
Purpose The purpose of this paper is to investigate the nomological web between technology acceptance model metrics such as perceived ease of use, perceived usefulness, perceived web privacy of e-learning resources on attitude and behavioural intenti
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::fe2966bc9a8c3a5cffa3607911018636
https://doi.org/10.1108/ijilt-05-2018-0058
https://doi.org/10.1108/ijilt-05-2018-0058
Publikováno v:
Cogent Business & Management, Vol 8, Iss 1 (2021)
This study examines the effect of consumer rights awareness on consumer attitude and consumer intention, the effect of consumer attitude on consumer intention, and the moderating effects of gender, age and education on the effect of consumer rights a
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::065d4b9ccfb02bcae95e567f0eac227c
https://doaj.org/article/05fcedf1893b4292971b9ea4af14de71
https://doaj.org/article/05fcedf1893b4292971b9ea4af14de71
Publikováno v:
South African Journal of Business Management, Vol 51, Iss 1, Pp e1-e11 (2020)
Purpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network and t
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::e6320ee32b2eb234c7942b31e0a62cbc
https://sajbm.org/index.php/sajbm/article/view/1809
https://sajbm.org/index.php/sajbm/article/view/1809
Publikováno v:
Management şi Marketing, Vol 13, Iss 3, Pp 1076-1088 (2018)
The quest for the diversification of Botswana’s mineral-led economy necessitates an examination of other performing ones such as the Tourism-Transport and Finance-Consulting small service sectors which have been identified as also contributing imme
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::9dfc5b898940742b899ef427b45d76a7
https://doaj.org/article/f2021d9fee7343199fb5fcdafaded2f8
https://doaj.org/article/f2021d9fee7343199fb5fcdafaded2f8
Publikováno v:
Journal of Distribution Science. 16:5-15
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2fc11aa57d047e0906234609abc7b133
https://doi.org/10.15722/jds.16.5.201805.5
https://doi.org/10.15722/jds.16.5.201805.5
Publikováno v:
African Journal of Economic and Management Studies. 9:2-13
PurposeThe purpose of this paper is to establish the level of usage of e-services (websites and e-mail) by Botswana Public Officers Medical Aid Scheme (BPOMAS) and PULA Medical Aid (PULA) customers; the level of satisfaction; perceived value; and ben
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::2543d3ee2754f8514c2c05c0e2cf3586
https://doi.org/10.1108/ajems-03-2017-0061
https://doi.org/10.1108/ajems-03-2017-0061