Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience

Autor: Georgios Lyratzopoulos, Valerie Lattimer, Hena Wali Haque, Julia Beckwith, Christine Wright, Edward C. F. Wilson, Antoinette Davey, Martin Roland, Natasha Elmore, Richard A Parker, William Henley, Anthea Asprey, Luke T. A. Mounce, Mary Carter, John Campbell, Nadia Llanwarne, Suzanne H Richards, John R. Benson, Heather E. Barry, Martin Roberts, Jenni Burt, Olga V. Boiko, Peter Bower, Ahmed Aboulghate, Cathy E. Lloyd, Fiona C Warren, Claude Messan Setodji, Gary A. Abel, Charlotte Paddison, Jennifer Newbould, Raff Calitri, Marc N. Elliott, Faraz Ahmed, Inocencio Maramba, Conor Farrington, Jonathan Silverman

Publikováno v: Burt, J, Campbell, J, Abel, G, Aboulghate, A, Ahmed, F, Asprey, A, Barry, H, Beckwith, J, Benson, J, Boiko, O, Bower, P, Calitri, R, Carter, M, Davey, A, Elliott, M N, Elmore, N, Farrington, C, Haque, H W, Henley, W, Lattimer, V, Llanwarne, N, Lloyd, C, Lyratzopoulos, G, Maramba, I, Mounce, L, Newbould, J, Paddison, C, Parker, R, Richards, S, Roberts, M, Setodi, C, Silverman, J, Warren, F, Wilson, E, Wright, C & Roland, M 2017, ' Improving patient experience in primary care: a multi-method programme of research on the measurement and improvement of patient experience ', Programme Grants for Applied Research, vol. 5, no. 9, pp. 1-490 . https://doi.org/10.3310/pgfar05090
Programme Grants for Applied Research, Vol 5, Iss 9 (2017)

BackgroundThere has been an increased focus towards improving quality of care within the NHS in the last 15 years; as part of this, there has been an emphasis on the importance of patient feedback within policy, through National Service Frameworks an

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::d74f659d04567f316ae7db2da95f15a1
https://www.repository.cam.ac.uk/handle/1810/278177

The experience of health and illness: Polycontextural meaning and accounts of illness

Autor: Olga V. Boiko, Barry Gibson

Publikováno v: Social Theory & Health. 10:156-187

Accounts of illness have been explored for their significance, purposes and consequences. There have been relatively few papers exploring the sources of accounts of illness and even fewer that have adopted a structural approach to these sources. This

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::479bde3d8d7501e062a54ededcdca14a
https://doi.org/10.1057/sth.2011.22

List of Contributors

Autor: Finbarr Allen, Sarah R. Baker, Ashley P.S. Barlow, Katrin Bekes, Olga V. Boiko, Susan E. Coldwell, Joana Cunha-Cruz, Barry J. Gibson, David Gillam, Melanie Hall, S.L. He, Lisa J. Heaton, Marta Krasuska, David Locker, Carolina Machuca, Steve Mason, Ninu R. Paul, Tess Player, Jenny M. Porritt, Peter G. Robinson, Farzana Sufi, Elena Talioti, J.H. Wang, John C. Wataha

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::cb491a42b9e1f4e8e0cce7c97f0eb9ee
https://doi.org/10.1016/b978-0-12-801631-2.00024-5

Systems Theory

Autor: Olga V. Boiko

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_________::3dccaae5c03a0e36feadf2ebc41ac37c
https://doi.org/10.1002/9781118410868.wbehibs322

Form and semantics of communication in dental encounters: oral health, probability and time

Autor: Olga V, Boiko, Peter G, Robinson, Paul R, Ward, Barry J, Gibson

Publikováno v: Sociology of healthillness. 33(1)

The purpose of this article is twofold. First, it introduces a new method for capturing the intricacy of communication in contemporary healthcare encounters. The method, termed 'form analysis', was developed from the systems theory of Niklas Luhmann.

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=pmid________::df7de38aa41db879f4a58269d2e87fee
https://pubmed.ncbi.nlm.nih.gov/21054439