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pro vyhledávání: '"Olga Liberman"'
Autor:
Hannah Snyder, Whitney Gray, Maria Golubovskaya, Olga Liberman, David Solnet, Mahesh Subramony, Rohit Verma
Publikováno v:
Journal of Service Management (JOSM)
PurposeEmployee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactiv