Výsledky vyhledávání - "ORTEGA, EGLA"

Dimensiones para el estudio de la calidad de servicios en bibliotecas universitarias

Autor: Caldera, Edixon, Pirela Morillo, Johann, Ortega, Egla

Publikováno v: Documentación de las Ciencias de la Información; Vol. 34 (2011); 333-347
Revistas Científicas Complutenses
Universidad Complutense de Madrid (UCM)

Are some dimensions that can guide studies on the quality of services in university libraries, taking as its premise the emerging challenges for higher education, demanding library services, patterned according to the needs of users and in tune with

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=RECOLECTA___::624039ee2eb3f8122aa5af7e2939418f
https://revistas.ucm.es/index.php/DCIN/article/view/36462

Zobrazit plný text záznamu

The objective of this research was to explore the development of the System of Library and Information Services of the University of Zulia (SERBILUZ), based on the fundamental elements of new public management based on the model of the five 'R's of Osborne and Gaebler (1999). To do this, normative management documents at the University of Zulia (LUZ) and SERBILUZ were reviewed, and an analysis of conceptual approaches was undertaken which served as a theoretical foundation for this documentary research. The results evidenced that human resources required motivation, training, labor and professional incentives, and the info and techno-structure requires institutional, human and financial resources, as well as strategic alliances with related institutions on a national and international plane. The conclusion is that the organizational structure of SERBILUZ was redesigned, based on NGB tendencies established in the model of the five 'Rs' and with a Strategic Development Plan

Autor: Fernández, Norcka, Delgado, Francys, Ortega, Egla, Caldera, Edixson

Publikováno v: Revista Venezolana de Gerencia, Volume: 12, Issue: 37, Pages: 80-98, Published: JAN 2007

El propósito de este trabajo fue explorar en el desarrollo del Sistema de Servicios Bibliotecarios y de Información de la Universidad del Zulia (SERBILUZ) los elementos fundamentales de la nueva gerencia pública (NGP) basados en el Modelo de las C

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=od_______621::e824daf64670ae32b31b19420c1672eb
http://www.scielo.org.ve/scielo.php?script=sci_arttext&pid=S1315-99842007000100006&lng=en&tlng=en

Zobrazit plný text záznamu