Theoretical model on citizens' perception of public e-services: New way of adopting the administration-citizen relationship

Autor: Ihsane EL FAKID, Noufissa EL MOUJADIDDI

Publikováno v: International Journal of Accounting, Finance, Auditing, Management and Economics; Vol. 4 No. 3-1 (2023): Theoretical Reserach; 308-324
International Journal of Accounting, Finance, Auditing, Management and Economics; Vol. 4 No. 3-1 (2023): Recherches Théoriques; 308-324

Relationship Management (CiRM), a relationship management method inspired by the private sector. The rationale behind this theoretical methodology lies in the citizen-centric approach adopted by administrations seeking to reform their structures and

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