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Publikováno v:
Manufacturing and Service Operations Management. 25(3):1081-1098
Problem definition: Delay announcements have become an essential tool in service system operations: They influence customer behavior and network efficiency. Most current delay announcement methods are designed for relatively simple environments with
Autor:
Anat Rafaeli, Monika Westphal, Nitzan Carmeli, Alina Shaulov, Avi Parush, Chen Shapira, Galit B. Yom-Tov
Publikováno v:
JMIR Formative Research, Vol 4, Iss 2, p e16410 (2020)
JMIR Formative Research
JMIR Formative Research
Background Medical care is highly complex in that it addresses patient-centered health goals that require the coordination of multiple care providers. Emergency department (ED) patients currently lack a sense of predictability about ED procedures. Th