Emotional stakeholders as 'crisis communicators' in social media

Autor: Winni Johansen, Nina M. Weckesser, Britt Foget Johansen

Publikováno v: Johansen, B F, Johansen, W & Weckesser, N M 2016, ' Emotional stakeholders as 'crisis communicators' in social media : The case of the Telenor customer complaints crisis ', Corporate Communications, vol. 21, no. 3, pp. 289-308 . https://doi.org/10.1108/CCIJ-05-2015-0026

Purpose – The purpose of this paper is to examine the Telenor customer complaints crisis triggered on the company Facebook site in August 2012. More specifically, the paper focusses on how friends and enemies of a company interact, and how faith-ho

Externí odkaz: https://explore.openaire.eu/search/publication?articleId=doi_dedup___::04c95f5d8323e98e9b88450a8b6a8c12
https://doi.org/10.1108/ccij-05-2015-0026

Emotional stakeholders as “crisis communicators” in social media.

Autor: Johansen, Britt Foget, Johansen, Winni, Weckesser, Nina M.

Publikováno v: Corporate Communications: An International Journal; 2016, Vol. 21 Issue 3, p289-308, 20p