Zobrazeno 1 - 10
of 16
pro vyhledávání: '"Nicola Millard"'
Autor:
Nicola Millard
Publikováno v:
Flexible Work ISBN: 9780429326585
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::93e71e59d0060540f0763a4405aa8fe3
https://doi.org/10.4324/9780429326585-11
https://doi.org/10.4324/9780429326585-11
Autor:
Nicola Millard
Publikováno v:
Lecture Notes in Computer Science ISBN: 9783319208947
HCI (23)
HCI (23)
Customers are increasingly coming to expect brands to deliver customer service on the social media dance floor. The dilemma is that brands don’t always understand the mechanics of the dance. The first step to looking good on the social media dance
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::842a527371f6b00a26b1891ed1c9c99f
https://doi.org/10.1007/978-3-319-20895-4_16
https://doi.org/10.1007/978-3-319-20895-4_16
Autor:
Nicola Millard
Publikováno v:
BT Technology Journal. 24:11-16
’I think ‘exceeds expectations’ is the most pitiful pair of words uttered in the English language. Our aspirations are too low. Think Cirque de Soleil, not Siegfried and Roy. Aim to put a shiver up your customers’ spines. That’s what you sh
Autor:
Nicola Millard, T. Alcock
Publikováno v:
BT Technology Journal. 24:70-78
Drives to increase the volume of customers who use self-service channels are a common strategic goal. The promise of significant cost reduction is a tempting carrot. Couple this with the vision of customers benefiting from quick, effective and usable
Autor:
Marc Hassenzahl, Thurid Vogt, A. Lichtenstein, Linda Hole, Russell Beale, Elisabeth André, S. Mahlke, G. McIntyre, Nicola Millard, Christian Peter, Carol E. Jones, Arthur G. Money, S. Harbich, N. Traktinsky, David Prytherch, W. S. Bainbridge, Susanne Bødker, I. M. Jonsson, Youn-kyung Lim, Leysia Palen, A. Deeming, George Caridakis, R. Göcke, Västfjäll, Harry Agius, Chris Creed, A. Tajadura Jimenez, Talya Porat, Shane Walker, M. Minge
Publikováno v:
Lecture Notes in Computer Science ISBN: 9783540850984
Affect and Emotion in Human-Computer Interaction
Affect and Emotion in Human-Computer Interaction
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7816b75694328400447ecbbba752cd52
https://doi.org/10.1007/978-3-540-85099-1
https://doi.org/10.1007/978-3-540-85099-1
Autor:
Nicola Millard, Rosalind Britton
Publikováno v:
BCS HCI (2)
Playing a business game needs to be both educational and entertaining. Thus, evaluation of the experience of playing games needs to incorporate both effective and affective dimensions. This experiment compared the experience of playing the convention
Autor:
Barry Day, Marian Petre, Ekaterini Tzanidou, Nicola Millard, Geke van Dijk, Shailey Minocha, Dave Roberts, Nick Gassman, David Travis
Publikováno v:
CHI Extended Abstracts
In our on-going e?commerce research programme, we are employing techniques from HCI, cognitive psychology, social psychology, and marketing and adapting them to investigate customer behaviour with e?commerce environments. Our aim is to investigate th
Autor:
Linda Hole, Nicola Millard
Publikováno v:
The Role of Emotion in Human-Computer Interaction
Affect and Emotion in Human-Computer Interaction ISBN: 9783540850984
Affect and Emotion in Human-Computer Interaction
Affect and Emotion in Human-Computer Interaction ISBN: 9783540850984
Affect and Emotion in Human-Computer Interaction
This paper describes an user experience study of a particular `affective widget' - called a `moodie'. This onscreen device helps to paint an emotional picture of the day of a contact centre employee. These users undertake work that can be classified
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_dedup___::4a572223fc6975765fb4b08a70ddc178
https://eprints.bournemouth.ac.uk/4782/1/moodie_06_abstract.pdf
https://eprints.bournemouth.ac.uk/4782/1/moodie_06_abstract.pdf
Effective advertising, good usability, and creating value are important in an e-commerce environment to attract and retain customers. In the human- computer interaction (HCI) literature, research into the success or failure of business to consumer (B
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::7244f3e00a7420f8b8a3b3cd6e823552
https://doi.org/10.4018/978-1-59140-824-6.ch006
https://doi.org/10.4018/978-1-59140-824-6.ch006
Publikováno v:
Entertainment Computing – ICEC 2004 ISBN: 9783540229476
ICEC
ICEC
The demands for interface design for a time pressured and volatile environment such as a contact centre are not purely around usability and efficiency. Customer Service Representatives require interfaces that provide them with knowledge about the cus
Externí odkaz:
https://explore.openaire.eu/search/publication?articleId=doi_________::8bf0d4ebd9cd6bb7d12b0b7350b63b38
https://doi.org/10.1007/978-3-540-28643-1_50
https://doi.org/10.1007/978-3-540-28643-1_50