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pro vyhledávání: '"Nergårdh, David"'
Autor:
Nergårdh, David, Karlsson, Kalle
The study focuses on examining the eventual effects of corporate culture on customer satisfaction. The culture at Handelsbanken AB was examined due to its historical background of high customer satisfaction in contrast to the other large banks in Swe
Externí odkaz:
http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-415357
